Tugas Softskill Komunikasi Bisnis

Business Communication

Sharing an information between people within the enterprise that perfomed for the commercial benefit of the organization / company

How the company shares information to promote it's product / service to potentian customer

Element

1. Sender / encoder
2. Receiver
3. Messeages
4. Chanel / medium

Buildness for effective communication

Clarity of purpose

Clarity of purpose is vital for the achievement of success and for making dreams come true.

Your dream or goal must be specific and clear, and should not be vague.

While it’s fun to daydream about being rich and successful, you have to know and define clearly what you want to get or to achieve.

Shared Activity / Feedback

Process in which the effect or output of an action is 'returned' (fed-back) to modify the next action. Feedback is essential to the working and survival of all regulatory mechanisms found throughout living and non-living nature, and in man-made systems such as education system and economy. As a two-way flow, feedback is inherent to all interactions, whether human-to-human, human-to-machine, or machine-to-machine. In an organizational context, feedback is the information sent to an entity (individual or a group) about its prior behavior so that the entity may adjust its current and future behavior to achieve the desired result.

Common set of symbols

Symbols save time and space when writing. Here are the most common set symbols

In the examples C = {1,2,3,4} and D = {3,4,5}

Focus on the need of the receiver

Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are (Mistry, Jaggers, Lodge, Alton, Mericle, Frush, Meliones, 2008):

During the transmitting of the message, two elements will be received: content and context. Content is the actual words or symbols of the message that is known as language — the spoken and written words combined into phrases that make grammatical and semantic sense.

We all use and interpret the meanings of words differently, so even simple messages can be misunderstood. And many words have different meanings to confuse the issue even more.

Active Listening

The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech. Activity listening is an important business communication skill, and it can involve making sounds that indicate attentiveness, as well as the listener giving feedback in the form of a paraphrased rendition of what has been said by the other party for their confirmation.

Politeness

Politeness is the practical application of good manners or etiquette. It is a culturally defined phenomenon, and therefore what is considered polite in one culture can sometimes be quite rude or simply eccentric in another cultural context.

While the goal of politeness is to make all of the parties relaxed and comfortable with one another, these culturally defined standards at times may be manipulated to inflict shame on a designated party.

Socio-Psychological Aspect

Psychology is the scientific study of how people act, think, and feel. 

Social psychology studies how people act, think, and feel in the context of society. That is, how people's behaviors, thoughts, and feelings change because of other people.

Think back to the example above. Your behavior probably changes depending on who is in the room with you. But even when you're in a room alone, your thoughts, feelings, and even behaviors are influenced by other people: the thought of someone you don't like could make you feel angry; the fact that you wash your hands before handling food comes from lessons taught to you by your grandmother; that thing that your crush said this afternoon could replay in your mind as you try to analyze it. In all of these cases, society has an impact on you.